Am I using the latest version of Castaway Cloud?

As (I hope) you know, we are regularly updating Castaway Cloud. One of the best things about being a cloud product is these updates are delivered to you automatically.

 

From time to time however, some users have told us they could not immediately see the updated version of Castaway Cloud. Browsers will often cache portions of an application to improve startup time and user experience. However, this same caching sometimes means they hold on to older versions longer than they should. 

 

If you suspect that your Castaway Cloud application isn't displaying the latest updates, the first step is to refresh your browser.

 

To confirm you're using the latest version, look for the version number located in the top-right corner of the page, beside the Help menu icon represented by a question mark inside a blue circle.

 

 

If that does not help, here are a few more options, listed from the softest to the hardest refresh, to ensure you are working with the most recent version of Castaway Cloud:

1. Refresh your browser

2. Log out of Castaway and log back in

3. Restart your browser

4. Restart your computer

5. Clear browser caches and cookies

1. Refresh the Browser

Click the refresh icon (a circular arrow) in the address bar. While this method can help, it may not always fully update the application to the latest version. 

2. Log out of Castaway and log back in

Sometimes, logging out of your Castaway Cloud session and then logging back in can refresh the session and reflect any updates.

3. Restart the Browser

Close all browser windows and reopen Microsoft Edge. Navigate back to https://cloudcastaway.com to see if the update is now reflected.

4. Restart your computer

If the updates still don’t appear, try restarting your computer. This can resolve any lingering issues with browser or system caches that might be preventing you from seeing the latest changes.

5. Clear caches and cookies

To clear the cache for just Castaway cloud site without affecting the entire browser, refer to How to Clear Cache and Cookies for the Castaway Cloud Website

If you’ve tried the above steps and still can't get the latest updates in Castaway Cloud, please reach out to your IT staff for further assistance, as this is not a usual occurrence.

Alternatively, you can try accessing Castaway Cloud using a different browser like Chrome, Edge, or Firefox. Another option is to open Castaway in a private browsing mode, such as Incognito, which doesn't use cache data and may help confirm if the issue is cache-related.