What should I be seeing if my Subscription is active?
A subscription that has at least 2 standard projects, and operating correctly, will present "New Project" and "New Consolidation" as an option.
Given you need at least 2 projects to create a Consolidation, even if the subscription is operating correctly, having only one project will present the following option:
What does it mean if New Project and/ or New Consolidation are greyed out?
If you are presented with the following, it usually means your evaluation period has expired or you have cancelled your subscription.
When either event occurs, the ability to create new projects or consolidations is disabled, and the options will appear greyed out.
Resolution
If you are enjoying a trial period or you have a Subscription and New Consolidation is greyed out, please contact the Customer Success team to resolve this for you.
If your trial period has expired, or you have cancelled your Subscription and wish to return to Castaway Cloud, please follow the instructions to Subscribe to Castaway Cloud.
Once your subscription is active, the option to create New Projects and New Consolidations will be restored.