Issue Scope

User receives the error message when Refresh Data is selected while Integrating with an External Source.76a7124a-fea4-4373-92a5-4ef2f9c7830e.png



There can be a number of reasons this issue will arise:

  1. Your connection to your External Source has been disconnected 
  2. Your browser session has been left idle for too long which disconnects your External Source
  3. If you attempt to Refresh Data in a Shared Project, you may not have access to the Source file thus you are unable to retrieve the data from the External Source



To troubleshoot this:

  1. Reconnect to the Source by selecting the corresponding Source icon and accessing the source file again. Mapping would've been retained at your last save point
  2. Check that you have the appropriate access to the Source file

If none of the above resolves your access issue, or if you would like further guidance on the above, please don't hesitate to reach out to our Customer Success team.