The process by which Castaway Cloud confirms a user's identity and provides access to our application is referred to as authentication.

As with most SaaS tools, authentication is done through the entering of an email/ username and password. Passwords are a critical component of your identity security.

Castaway Cloud Password Requirements

To use Castaway Cloud, you will require a password and the requirements, all of which must be met, are as follows:

  • at least 8 characters
  • at least 1 number
  • a mix of uppercase and lowercase (English) letters
  • at least 1 symbol

Access to Your Password

Neither our Customer Success team or our Engineers have access to any passwords you use or create. As soon as you submit a password, they are encrypted and scrambled. If you have forgotten your password, you can re-set it from the login page.

If you are still having trouble accessing your account, please reach out to our Customer Success team via

We will not be able to tell you your password, but we can push a password re-set if your re-set has not worked for whatever reason.