Authentication
The process by which Castaway Cloud confirms a user's identity and provides access to our application is referred to as authentication.
As with most SaaS tools, authentication is done through the entering of an email/ username and password. Passwords are a critical component of your identity security.
Castaway Cloud Password Requirements
To use Castaway Cloud, you will require a password and the requirements, all of which must be met, are as follows:
- at least 8 characters
- at least 1 number
- a mix of uppercase and lowercase (English) letters
- at least 1 symbol
Access to Your Password
Neither our Customer Success team or our Engineers have access to any passwords you use or create. As soon as you submit a password, they are encrypted and scrambled. If you have forgotten your password, you can re-set it from the login page.
If you are still having trouble accessing your account, please reach out to our Customer Success team via support@castawayforecasting.com
We will not be able to tell you your password, but we can push a password re-set if your re-set has not worked for whatever reason.