Inviting Castaway Customer Support to your File

Overview

When you lodge a support ticket with our Customer Success team, we will do our best to resolve the issue based on your description, screenshots and data extracts. In some cases we may request access to your file directly to run deeper diagnostics. This article covers how to invite and remove Customer Support access.

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Inviting Customer Support

1. Go to Overview > Invited Users and click Manage.

   

2. In the Invited Users screen, click Invite Support.
3. Customer Support will be added as an invited user to the list.

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Removing Access

Once your issue has been resolved, please remove our access.

1. Go to Overview > Invited Users and click Manage.
2. Locate the Castaway Support user in the Invited Users list and click the Delete icon.
3. Click OK on the Remove Invitation popup to confirm.

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If you need any assistance please contact our support team at: [e-mail]